Return & Exchange
Changing your mind happens. If your order hasn’t yet been processed, we can cancel your order at no charge.*
If you change your mind about a purchase that has already been shipped, we can take back the merchandise and take care of transportation for a restocking fee equal to 19% of the purchase price. You can also return the merchandise for free directly at the store so long as it is in perfect condition and in its original packaging. You have up to 10 days (consecutive) following the delivery of your order to take advantage of this service. No exchange or reimbursement is possible after this period.
*Please note that there is no refund for mattresses, box springs, pillows, bedding and mattress covers. Please read the “60-night Trial” page for all details regarding the exchange policy for mattresses. Also, no return or reimbursement will be accepted for orders made during important promotions (more than 15% discount) such as: Sample Sale, Black Friday, Cyber Monday, Boxing Day, Price Match, etc.
Service & Warranty
We are committed to offering your quality products. Should you encounter a problem with your purchase within the manufacturer’s warranty period, we will take all necessary actions to ensure your satisfaction. It is important to keep your purchase receipt in order to allow us to follow up on your warranty claims.