Our delivery partners are applying special sanitary measures to ensure the safety of our customers and their employees.
The recent high volume of orders and additional security measures may delay shipments, which is why we can no longer guarantee normal delivery delays. Rest assured, we follow up daily with all of our suppliers to ensure reasonable lead times. Some suppliers may take 2-7 weeks to ship. Our team will notify you of any delays via email if you are concerned.
Following the government announcement, the pick-up option is temporarily deactivated.
We are your home decor companion from the beginning until the end. That’s why we offer you FREE and delivery anywhere in Québec, Ontario and the Maritime provinces*. If you are interested in shipping elsewhere in Canada, please contact us on the live chat or at [email protected]
Fedex Ground Delivery
Individual items weighing 151 lbs. or less are shipped via Fedex within 2 to 7 business days (add 1 to 2 additional business days for delivery to remote locations). You will be given a tracking number by email to track your order. FedEx will do up to 3 delivery attempts. Some packages might be heavy, make sure to have a friend with you.
Appointment Home Delivery
For larger items, we offer an appointment home delivery service. We will contact you to book a delivery appointment (4-hour window) shortly after your order leaves the warehouse. Delivery will take place within a maximum of 10 business days after your purchase. This service includes a delivery in the room of your choice.** Should you miss your delivery appointment, a 99$ fee will apply for a new delivery appointment.
If you want to validate what delivery service is included with your purchase, simply add the items to the shopping basket and the included delivery service will be indicated below the item's title.
The free delivery option with Fedex Ground doesn't quite suit you and you'd rather have a white glove delivery service with a scheduled date and your order delivered all at once? Click here!
Oops! Did you notice any damages or irregularities at the time of delivery? Contact us within 48 hours of your delivery by phone at 1-833-303-6556, or by email, online chat, or directly at the store.
*Our delivery service does not reach certain regions. We reserve the right to cancel and refund any order that we are unable to ship.
**Some areas outside main cities might only include a curb drop delivery service.