General Terms & Conditions
When I make a purchase on m2go.ca, I agree to the sale contract and I understand the following terms and conditions.
*Please note that there is no refund for mattresses, box springs, pillows, bedding and mattress covers. Please read the “60-night Trial” page for all details regarding the exchange policy for mattresses. Also, no return or reimbursement will be accepted for orders made during important promotions (more than 15% discount) such as: Sample Sale, Black Friday, Cyber Monday, Boxing Day, Price Match, etc.
Our delivery partners are applying special sanitary measures to ensure the safety of our customers and their employees. Until further notice, delivery teams will not enter your home. Please make sure you have the proper help to receive your order.
The recent high volume of orders and additional security measures may delay shipments, which is why we can no longer guarantee normal delivery delays. Rest assured, we follow up daily with all of our suppliers to ensure reasonable lead times. Some suppliers may take 2-7 weeks to ship. Our team will notify you of any delays via email if you are concerned.
Fedex Ground Delivery
Individual items weighing 151 lbs. or less are shipped via Fedex within 2 to 7 business days (add 1 to 2 additional business days for delivery to remote locations). You will be given a tracking number by email to track your order. FedEx will do up to 3 delivery attempts. Some packages might be heavy, make sure to have a friend with you.
Appointment Home Delivery
For larger items, we offer an appointment home delivery service. We will contact you to book a delivery appointment (4-hour window) shortly after your order leaves the warehouse. Delivery will take place within a maximum of 10 business days after your purchase. This service includes a delivery in the first dry room.** Should you miss your delivery appointment, a 99$ fee will apply for a new delivery appointment.
*Our delivery service does not reach certain regions. We reserve the right to cancel and refund any order that we are unable to ship.
**Some areas outside main cities might only include a curb drop delivery service.
Return & Exchange
Changing your mind happens. If your order hasn’t yet been processed, we can cancel your order at no charge.*
If you change your mind about a purchase that has already been shipped, we can take back the merchandise and take care of transportation for a restocking fee equal to 19% of the purchase price. You can also return the merchandise for free directly at the store so long as it is in perfect condition and in its original packaging. You have up to 10 days (consecutive) following the delivery of your order to take advantage of this service. No exchange or reimbursement is possible after this period.
Service & Warranty
We are committed to offering your quality products. Should you encounter a problem with your purchase within the manufacturer’s warranty period, we will take all necessary actions to ensure your satisfaction. It is important to keep your purchase receipt in order to allow us to follow up on your warranty claims.