General Terms & Conditions
When I make a purchase on m2go.ca, I agree to the sale contract and I understand the following terms and conditions.
Items weighing 151 lb. or less are shipped via Fedex within 4 to 7 business days (add 1 to 2 additional business days for delivery to remote locations). FedEx will do up to 3 delivery attempts. You will be given a tracking number by email to track your order.
But that’s not all… For larger items, we offer a White Glove Home Delivery Service. Within 10 working days of your purchase, we will contact you to book a delivery appointment (4-hour window). Should you miss your delivery appointment, fees will apply for a new delivery appointment. Don’t hesitate to contact us with any question you may have.
Oops! Did you notice any breakage or irregularities at the time of delivery? Contact us within 48 hours of your delivery by phone at 514-303-6556, or by email, online chat, or directly at the store.
*Our delivery service does not reach certain regions. We reserve the right to cancel and refund any order that we are unable to ship.
Return & Exchange
Changing your mind happens. If your order hasn’t yet been processed, we can cancel your order at no charge.*
If you change your mind about a purchase that has already been shipped, we can take back the merchandise and take care of transportation for a restocking fee equal to 19% of the purchase price. You can also return the merchandise for free directly at the store so long as it is in perfect condition and in its original packaging. You have up to 10 days (consecutive) following the delivery of your order to take advantage of this service. No exchange or reimbursement is possible after this period.
*Please note that there is no return or reimbursement for mattresses, boxsprings, mattress covers and bedding. Also, no return or reimbursement will be accepted for orders made during important promotions such as (more than 10% discount): Sample Sale, Black Friday, Cyber Monday, Boxing Day, etc.
Service & Warranty
We are committed to offering your quality products. Should you encounter a problem with your purchase within the manufacturer’s warranty period, we will take all necessary actions to ensure your satisfaction. It is important to keep your purchase receipt in order to allow us to follow up on your warranty claims.